Cancellation Policy

At Excel Go Globe Travels, we understand that plans can change. Our cancellation policy is designed to provide clarity and transparency to help you make informed decisions. Please read the following carefully:

  1. Flight Bookings

    • Cancellations are subject to the airline’s policies and fare rules.
    • Refunds, if applicable, will be processed based on the airline’s terms. Non-refundable tickets are not eligible for a refund.
    • A service fee may apply for processing cancellations.

  2. Hotel Reservations

    • Cancellations made within the hotel’s specified timeframe will be eligible for a refund, less any applicable charges.
    • Late cancellations or no-shows may result in full charges as per the hotel’s policy.
    • Some promotional bookings are non-cancellable and non-refundable.

  3. Car Rentals

    • Cancellations are subject to the rental company’s terms. A fee may apply for cancellations made close to the pick-up date.
    • No refunds will be provided for cancellations made after the scheduled pick-up time.

  4. Activity and Tour Bookings

    • Activities and tours may have specific cancellation policies. Refunds depend on the provider’s terms and the notice period given.
    • Last-minute cancellations may not be eligible for a refund.

  5. Refund Processing

    • Refunds will be processed to the original payment method within 7-10 business days, depending on the payment gateway and service provider policies.

  6. Changes to Bookings

    • Changes to bookings may be treated as cancellations and rebookings. Additional fees may apply.

Important Notes:

  • Always review the cancellation terms for each booking before confirming your purchase.
  • Excel Go Globe Travels acts as a booking platform and adheres to the cancellation policies set by service providers.
  • For assistance, please contact our customer support team.

We strive to make your travel experience smooth and hassle-free. Thank you for choosing Excel Go Globe Travels!

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